Who we serve

Built for hotel after-hours call handling

NightShift AI is a virtual front desk trained on your property — not a reservation call center. We configure your policies, workflows, and escalation rules so guests get real help overnight and your team stops being “on call.”

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✔ Answers every call ✔ Policy-driven responses ✔ ADA-aware handling patterns ✔ Safe escalation routing
Fewer missed calls Capture bookings and prevent “no answer” damage after hours.
Cleaner operations Consistent policies and clearer handoffs to staff.
Better guest experience Real answers fast — not a voicemail loop.
Less on-call pressure Escalate only when it actually matters.

Common outcomes

NightShift resolves routine front desk questions, prevents “call back later,” and escalates urgent issues — using your hotel’s rules, not generic scripts.

Segments

Who gets the best results

Each segment gets tailored scripting, policy logic, and escalation rules — without changing your phone system.

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Independent hotels & motels

Perfect for family-owned operators

Best fit: Core / Pro

Immediate relief at night: every call answered, common questions handled, and staff only contacted when necessary.

  • Capture bookings you’re currently missing
  • Reduce overnight labor pressure
  • Handle deposits, smoking, pets, and weekly rates consistently
  • Improve guest response time instantly
  • Works alongside your current booking/payment process
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Franchise hotels

Brand-aligned and policy-driven

Best fit: Pro

Structured workflows for branded environments: consistent language, clear policies, ADA-aware handling, and safe escalation.

  • Brand-safe tone and consistent guest experience
  • Accurate handling for amenities, policies, and room types
  • ADA-aware service animal workflows and escalation
  • Emergency-safe routing rules you control
  • Cleaner handoff and summaries to staff
Get quote (Franchise) See packages
Ownership groups & management

Portfolio coverage with property-level rules

Best fit: Elite

Standardize overnight call handling across your portfolio while preserving each property’s workflows.

  • Route calls by property with correct policies
  • Standardize escalation while allowing local overrides
  • Roll-up visibility and reporting (portfolio view)
  • Dedicated onboarding and optimization
  • Built for multi-property consistency
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Bottom line

If you get guest calls after hours, NightShift fits. Whether you run one independent motel, a franchise property, or a growing portfolio — NightShift answers every call, resolves routine issues, and escalates only when it matters.

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Want a fast quote?

Share your room count, brand (if any), and estimated call volume. We’ll recommend the right setup and respond quickly.

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