Everything owners ask before going live

Many properties can go live quickly. We collect your property rules (rates, deposits, smoking/pets, late check-in), set escalation contacts, validate key call flows, then you forward after-hours calls to NightShift.

No. NightShift is a virtual front desk trained on your hotel’s policies and procedures. It’s built for guest operations (questions, late arrivals, issues, escalation) — not generic reservation scripts. If you want a side-by-side comparison, see Call center vs virtual front desk.

Yes. NightShift can capture arrival date, nights, guest count, room type, pets/service animal context, and summarize cleanly. You choose the workflow: take an intake and notify staff, or route certain bookings to staff for confirmation.

NightShift can be configured to avoid collecting payment card numbers and instead route payment through your existing secure process (front desk workflow, payment link, or your preferred method).

NightShift can be configured with ADA-aware workflows and consistent handling. For sensitive scenarios, you can require escalation to staff so a human makes the final decision.

NightShift is designed to recognize urgent situations and escalate immediately to your designated contacts. It can also instruct callers to contact emergency services when appropriate.

It escalates cleanly to staff based on routing rules you control — with context, not confusion. No loops, no dead ends, and no “try calling back later.”

Yes. We configure your property info and policies: fees, deposits, smoking rules, pets, late check-in procedures, quiet hours, weekly rates, and escalation rules — tailored to your operation.

Multi-language support can be enabled based on your setup (for example: Spanish, Hindi, Gujarati and more). The caller experience stays professional and hospitality-focused.

NightShift doesn’t browse OTAs. If a guest mentions a rate, NightShift can follow your policy: explain your approved rate, provide your logic, or escalate to staff when needed.

NightShift can present nightly vs weekly pricing and follow your quoting logic, including deposits, fees, and policy language you specify.

NightShift replaces overnight call handling — not your entire front desk. Routine calls get resolved automatically, and sensitive situations get escalated to a human based on your rules. The goal is fewer overnight staffing hours and fewer missed calls.

You receive clean call summaries (SMS/email) and logs of call outcomes, booking attempts, and escalations. Reporting depth depends on your package and configuration.