Terms of Service.
Clear. Straightforward.
These Terms govern your access to and use of the NightShift AI website, dashboard, and AI call-handling agents. Last updated: January 2026.
The key points
A plain-language overview. The full terms below control in all cases.
NightShift AI is a virtual front desk trained on your property's rules and routing preferences — not a generic call center. You control the policies, escalation contacts, and messaging rules we configure for your business.
- Business use only — You must be authorized to represent your organization.
- You control configuration — Policies, scripts, rates, and escalation contacts are yours to set.
- Consent & disclosures — You're responsible for required caller disclosures and consents where required by law.
- Payment card safety — NightShift is designed to avoid collecting guest card numbers over calls.
Agreement, eligibility & setup
The foundational terms that apply when you use NightShift AI for your property.
1. Agreement to Terms
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the Service.
2. Eligibility & Authorized Use
You must be at least 18 years old and authorized to represent a hotel, motel, ownership group, or other professional business. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
3. Business Use Only
The Service is intended solely for business and professional use. You agree to use it only for lawful, permitted purposes and to comply with applicable laws, regulations, and brand or franchise requirements (if any).
4. Setup, Configuration & Your Responsibilities
NightShift is configured based on information you provide — rates, policies, fees, amenities, escalation contacts, and routing rules. You are responsible for accuracy and keeping it updated.
- Keep rates and policies current (deposits, pets, smoking, weekly rates, etc.).
- Provide reachable escalation contacts and staffing procedures.
- Confirm any franchise or brand standards you must follow.
- Review call logs and summaries and complete follow-up actions.
Fees, security & call handling
How billing works, what we do with call data, and your responsibilities around consent.
5. Accounts & Security
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of unauthorized access or suspected incidents.
For more detail, see our Data Security page.
6. Billing, Fees & Suspension
Fees may include setup charges, monthly subscription fees, usage-based charges, or custom enterprise terms. You agree to pay fees when due. We may suspend or limit service for non-payment. Unless otherwise specified in writing, fees are non-refundable.
7. Call Handling, Recording & Consent
The Service may process call audio, caller metadata, transcripts (if enabled), and reservation details to deliver responses, route escalations, and generate logs. Laws vary by jurisdiction.
You are responsible for required disclosures and consents related to call recording, monitoring, transcription, and messaging under applicable laws.
8. Data Processing
When you use NightShift to handle guest and caller interactions, we typically process caller and guest information on your behalf to provide the Service. Your configuration controls what is collected, logged, and escalated.
See our Privacy Policy for full details.
9. Payment Card Data (PCI)
NightShift is designed to avoid collecting or storing guest payment card numbers over calls. If payment is required, workflows typically route to your secure process — front desk, payment link, or your preferred method.
10. AI Output, Accuracy & Human Oversight
Automated responses and summaries may be incorrect or incomplete. You are responsible for reviewing outcomes, maintaining accurate configuration data, and ensuring staff follow your procedures. You can request changes to scripts, routing rules, and escalation logic.
🚨 Emergency & Safety Disclaimer
NightShift can follow safety escalation rules you configure, but it is not a substitute for emergency services. In emergencies, callers should dial 911. You are responsible for ensuring your on-call availability and procedures are in place.
Intellectual property & prohibited activities
How you may — and may not — use NightShift AI and its underlying technology.
12. Intellectual Property
NightShift AI retains all rights in the Service — software, prompts, workflows, branding, and documentation. You receive a limited license to use the Service for your internal business operations.
- No reverse engineering, scraping, or prompt or model extraction.
- No resale, sublicensing, or service-bureau use without written permission.
- No copying or distributing NightShift materials outside your organization.
13. Prohibited Activities
You agree not to:
- Use the Service for illegal, harmful, deceptive, or abusive activities.
- Attempt unauthorized access to systems, accounts, or infrastructure.
- Upload or transmit malware, exploits, or harmful code.
- Misrepresent identity or authority to act for a business.
- Use the Service in a way that violates franchise or brand standards you are subject to.
14. Service Availability
We aim for high uptime but do not guarantee uninterrupted availability. Outages may occur due to maintenance, upgrades, carriers, hosting providers, integrations, or events outside our control.
Disclaimers, liability & other legal terms
Standard legal provisions that apply to the Service, to the extent permitted by applicable law.
16. Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind. AI outputs may be incorrect or incomplete. You're responsible for reviewing outcomes and ensuring your configuration matches your operations.
17. Limitation of Liability
To the fullest extent permitted by law, NightShift AI will not be liable for lost revenue, missed bookings, reputational harm, business interruption, or indirect or consequential damages.
Our total liability for any claim is limited to the amount you paid for the Service in the three (3) months preceding the event giving rise to the claim.
18. Indemnification
You agree to indemnify and hold harmless NightShift AI from claims, liabilities, damages, and expenses arising out of your use of the Service, your configurations, your failure to provide required disclosures, or your breach of these Terms.
19. Suspension & Termination
We may suspend or terminate access for non-payment, abuse or misuse, security risks, or violations of these Terms. Upon termination, your license ends immediately. Data handling after termination is described in our Privacy Policy.
20. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including carrier outages, internet failures, hosting incidents, natural disasters, or acts of government.
21–22. Changes & Governing Law
We may update these Terms from time to time. Updates are effective when posted. Continued use means you accept the updated Terms.
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of laws principles.
23. Contact & Legal Notices
For legal questions, requests, or notices contact: legal@nightshifthotels.com
Questions? Let's talk.
Tell us your room count, brand, and call volume. We'll recommend the right setup and respond fast.