Business-use terms for
NightShift AI.
These Terms govern your access to and use of the NightShift AI website, dashboard, and AI call-handling agents (collectively, the “Service”).
Last updated: January 2026
What this is
NightShift AI is a virtual front desk trained on your property’s rules and routing preferences — not a generic call center. You control the policies, escalation contacts, and messaging rules we configure for your business.
Key points
This is a plain-language summary. The sections below control in full.
Agreement + policies
By using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
Business use only
You must be authorized to represent a hotel, motel, ownership group, or other professional business. You’re responsible for complying with applicable laws and brand/franchise rules (if any).
Consent + configuration
You control your policies, scripts, and escalation contacts. You’re responsible for required caller disclosures/consents for call handling, recording/transcription (if enabled), and SMS where applicable.
Payment safety
NightShift is designed to avoid collecting guest payment card numbers over calls. If payment is needed, workflows typically route to your secure process (front desk, payment link, or your preferred method).
Core terms
The following sections describe eligibility, billing, call handling, acceptable use, and operational responsibilities.
1. Agreement to Terms
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the Service.
2. Eligibility & Authorized Use
You must be at least 18 years old and authorized to represent a hotel, motel, ownership group, or other professional business. If you use the Service on behalf of an organization, you represent you have authority to bind that organization to these Terms.
3. Business Use Only
The Service is intended solely for business/professional use. You agree to use it only for lawful, permitted purposes and to comply with applicable laws, regulations, and brand/franchise requirements (if any).
4. Setup, Configuration & Your Responsibilities
NightShift is configured based on information you provide (rates, policies, fees, amenities, escalation contacts, routing rules). You are responsible for accuracy and keeping it updated.
- Keep rates/policies current (deposits, pets, smoking, weekly rates, etc.).
- Provide reachable escalation contacts and staffing procedures.
- Confirm any franchise/brand standards you must follow.
- Review call logs/summaries and complete follow-up actions.
5. Accounts & Security
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of unauthorized access or suspected incidents.
For more detail, see Data Security.
6. Billing, Fees, Suspension
Fees may include setup charges, monthly subscription fees, usage-based charges, or custom enterprise terms. You agree to pay fees when due. We may suspend or limit service for non-payment. Unless otherwise specified in writing, fees are non-refundable.
7. Call Handling, Recording, SMS & Consent
The Service may process call audio, caller metadata, transcripts/summaries (if enabled), and reservation details to deliver responses, route escalations, and generate logs. Laws vary by jurisdiction.
You are responsible for required disclosures/consents related to call recording, monitoring, transcription, and messaging (including SMS/text notifications) under applicable laws.
8. Data Processing
When you use NightShift to handle guest/caller interactions, we typically process caller/guest information on your behalf to provide the Service. Your configuration controls what is collected, logged, and escalated. See Privacy for details.
9. Payment Card Data (PCI)
NightShift is designed to avoid collecting or storing guest payment card numbers over calls. If payment is required, workflows typically route to your secure process (front desk, payment link, or your preferred method).
10. AI Output, Accuracy & Human Oversight
Automated responses and summaries may be incorrect or incomplete. You are responsible for reviewing outcomes, maintaining accurate configuration data, and ensuring staff follow your procedures. You can request changes to scripts, routing rules, and escalation logic.
11. Emergency & Safety Disclaimer
NightShift can follow safety escalation rules you configure, but it is not a substitute for emergency services. In emergencies, callers should dial 911. You are responsible for ensuring your on-call availability and procedures.
12. Intellectual Property
NightShift AI retains all rights in the Service (software, prompts, workflows, branding, documentation). You receive a limited license to use the Service for your internal business operations.
- No reverse engineering, scraping, or prompt/model extraction.
- No resale, sublicensing, or service-bureau use without written permission.
- No copying/distributing NightShift materials outside your organization.
13. Acceptable Use / Prohibited Activities
You agree not to:
- Use the Service for illegal, harmful, deceptive, or abusive activities.
- Attempt unauthorized access to systems, accounts, or infrastructure.
- Upload or transmit malware, exploits, or harmful code.
- Misrepresent identity or authority to act for a business.
- Use the Service in a way that violates franchise/brand standards you are subject to.
14. Service Availability
We aim for high uptime but do not guarantee uninterrupted availability. Outages may occur due to maintenance, upgrades, carriers, hosting providers, integrations, or events outside our control.
15. Cookies
Our website may use cookies for functionality and analytics. See Cookie Policy for details.
Disclaimers, liability, and other legal terms
Standard legal provisions that apply to the Service, to the extent permitted by law.
Important
The Service is provided “as is” and “as available.” AI outputs may be incorrect or incomplete. You’re responsible for reviewing outcomes and ensuring your configuration matches your operations.
16. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind.
17. Limitation of Liability
To the fullest extent permitted by law, NightShift AI will not be liable for lost revenue, missed bookings, reputational harm, business interruption, or indirect/incidental/consequential damages.
Our total liability for any claim relating to the Service is limited to the amount you paid for the Service in the three (3) months preceding the event giving rise to the claim.
18. Indemnification
You agree to indemnify and hold harmless NightShift AI from claims, liabilities, damages, and expenses arising out of: (a) your use of the Service, (b) your configurations/policies/scripts, (c) your failure to provide required disclosures/consents, (d) your violation of law or brand/franchise standards, or (e) your breach of these Terms.
19. Suspension & Termination
We may suspend or terminate access for non-payment, abuse/misuse, security risks, or violations of these Terms. Upon termination, your license ends immediately.
Data handling after termination is described in our Privacy Policy.
20. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including carrier outages, internet failures, hosting provider incidents, natural disasters, acts of government, labor disputes, or other force majeure events.
21. Changes to Terms
We may update these Terms from time to time. Updates are effective when posted. Continued use of the Service after posting means you accept the updated Terms.
22. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of laws principles.
23. Contact Information
For legal questions, requests, or notices, contact: legal@nightshifthotels.com
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