Choose the right
Virtual Front Desk coverage.
NightShift AI is configured for your property’s policies, ADA-aware call handling, and escalation rules. Packages reflect how much operational responsibility NightShift handles — and how structured your intake and routing needs to be.
Every package includes workflows — not scripts
Property-specific answers, policy-driven handling (pets, deposits, smoking, weekly rates), emergency detection, and staff-ready summaries.
Baseline capabilities across packages
Every deployment starts with your property details and workflows. Then we layer on automation, routing, reservation support, and reporting based on your tier.
Instant answering
Answers calls quickly with a consistent, hospitality-trained experience.
Property-specific answers
Configured with your rules: fees, deposits, hours, policies, and common questions.
ADA-aware handling
Workflows designed to reduce inconsistent handling for sensitive scenarios.
Reservation request intake
Captures key details (dates, nights, guests, room type) and produces staff-ready summaries.
Emergency escalation
Detects urgent scenarios and routes to your designated contacts by rule.
Clean follow-up
Clear summaries routed by email/SMS to keep overnight accountability tight.
Coverage levels
Pick the tier that matches your operation. Then we configure your routing rules, escalation paths, reservation request handling, and staff notifications.
Best for independent hotels & motels.
- Answers guest calls 24/7
- Property FAQs (policies, fees, hours)
- Weekly & nightly rate logic
- Pets + service animal workflows (policy-driven)
- Emergency detection and escalation
- SMS / email summaries to staff
Want more scenarios? We’ll show the full flow in a live demo.
For branded properties needing tighter tone, cleaner routing, and reservation request workflows.
- Everything in Core
- Brand voice & terminology alignment
- Structured reservation request intake (staff confirmation)
- Multi-language detection (responds in caller language)
- Rule-based routing to GM or front desk
- PCI-safe handling (no card numbers)
Advanced operations walkthroughs are available in private demos.
For owners and operators who want dashboards, monitoring, and continuous optimization.
- Everything in Pro
- Dashboard reporting and oversight
- Advanced routing rules and monitoring
- Owner-level insights (calls, issues, outcomes)
- White-glove setup and onboarding
- Ongoing tuning and optimization
Multi-property support is included in Elite when needed — configured to your operation.
Not sure which tier fits?
Tell us your room count, brand (if any), and estimated call volume. We’ll recommend the right package and outline exactly how NightShift will operate for your property.
Fast quote. Real configuration.
We don’t sell a login. We configure and test a working virtual front desk for your hotel — then you forward your line.
1) Quick intake
Room count, call volume, brand rules, and what you want handled overnight.
2) Workflow build
Policies, escalation, booking support, and notification routing are configured and tested.
3) Go live
Your existing phone forwards to NightShift — no new phone system required.
Key operational rules we’ll confirm
Pets, deposits, smoking, late check-ins, weekly rates, and who receives escalations (GM/FD/on-call).
Ready to stop missing calls?
We’ll recommend the right package and respond quickly with a rollout plan.