A virtual front desk trained on your hotel — not a call center.
NightShift AI is built for real hotel operations. It answers calls in seconds, follows your property’s rules, uses ADA-aware workflows, and escalates urgent situations to your team — so guests get real help after-hours.
Category definition: front desk workflows
NightShift handles the calls your staff normally answers: late arrivals, policies, noise complaints, lockouts, directions, and safety escalation — configured to your exact procedures.
Go live in under 10 minutes
Keep your existing phone line — forward after-hours calls to NightShift. We configure your policies, routing, and notification contacts so the experience matches your property.
No new phone system
Forward calls after-hours. Keep your staff workflow and your current carrier.
Property training
Policies, fees, check-in windows, room types, and escalation contacts configured to you.
Go-live checklist
We validate critical flows (lockouts, noise, emergencies) before turning it on.
The front desk workflow — automated
NightShift runs a consistent operational flow: answer → identify the issue → follow your rules → resolve or escalate → send a summary.
Answers instantly
Every call answered in seconds — no “call back tomorrow.”
Understands intent
Reservations, rates, late arrivals, directions, policies, complaints — handled confidently.
Follows your procedures
Deposits, smoking rules, weekly rates, pet policy, fees — consistent every time.
Resolves or escalates
Routine issues end-to-end, urgent situations routed to your team fast.
Emergency-aware
Recognizes safety issues and routes/transfer options to the right contact immediately.
Summaries to management
Clean recap by SMS/email with key details, outcomes, and next steps.
What NightShift can handle on day one
Built around the most common hotel call types — including the ones that create the most risk when handled inconsistently.
After-hours call coverage
Overnight, overflow, weekends — every call answered professionally.
Late check-in handling
Follows your arrival procedures, check-in windows, and exceptions.
Rates, availability & policies
Quotes using your logic (nightly/weekly), deposits, fees, and house rules.
Pets + ADA-aware service animal flow
Applies your pet policy while supporting ADA-aware question flows and escalation.
Complaints & noise issues
Collects the right details and routes to staff based on your escalation rules.
Lockouts & common help requests
Guides guests through your process and escalates when staff action is required.
Emergency recognition
Flags urgent situations and routes to the right contact faster.
Multilingual support
Switches based on caller language for clearer guest communication.
Policy-heavy operations
Extended stay, fees, deposits, and exceptions handled consistently.
Privacy & safety-minded configuration
NightShift can be configured to avoid collecting card numbers and to follow structured workflows for sensitive scenarios — with escalation rules you control.
Clean booking intake your team can trust
NightShift confirms specifics, repeats them back for accuracy, and logs a clean summary so staff can complete next steps quickly.
Arrival date confirmation
Confirms month/day/year and repeats it back for accuracy.
Nights + guest count
Captures nights and guests so your rules apply correctly.
Pets / service animals
Confirms early so fees and compliance logic stay consistent.
Room type selection
Explains room types in simple terms and confirms selection.
Total summary
Summarizes totals using your logic before confirming next steps.
Structured logging
Saves key fields so follow-up is fast and accurate.
No “tonight” — no ambiguity
NightShift avoids vague timing and confirms details step-by-step so your team doesn’t waste time calling guests back to clarify basics.
Logs, summaries, and operational clarity
See what’s happening after-hours: call outcomes, reservation attempts, escalations, and messages sent to staff — all in one place.
Call logs
Call type, outcome, notes, and timestamps for follow-up.
Trends & metrics
Track patterns: common questions, booking attempts, escalations.
Editable policies
Update rates, fees, and rules without rebuilding everything.
Integrations (when needed)
Optional integrations for supported systems based on your setup.
Webhooks
Send call outcomes to your tools for automation and reporting.
Keep your phone line
Forward your line — keep your current setup and staff workflow.
Common questions from owners
Short answers to the things operators care about most.
Do we need a new phone system? No
Does NightShift take payment card numbers? Designed to avoid
How do escalations work? Rules-based
How fast can we go live? ~10 minutes
Want a quick quote?
Tell us your room count, brand (if any), and call volume. We’ll recommend the right package and respond fast.