A virtual front desk built for reliability — not “AI hype.”
NightShift AI is trained on your property’s policies, procedures, and escalation rules. It’s designed to answer after-hours calls professionally, resolve routine issues, and route urgent situations to the right person — consistently.
What “virtual front desk” means
It’s the same operational work a trained front desk handles: late arrivals, policies, rates, directions, lockouts, complaints, and safety escalation — configured to your exact rules.
After-hours is where hotels lose money — and create risk
Missed calls turn into missed bookings. Overnight shifts are hard to staff. And even when someone is onsite, calls pile up during busy moments. NightShift exists to make after-hours call handling consistent, reliable, and easy to manage — without sacrificing guest experience.
Missed bookings
Guests often call once. If no one answers, they book somewhere else.
Inconsistent answers
Policies and rates get explained differently depending on who picks up.
Overnight staffing strain
Hiring, training, and retention is expensive — especially for night coverage.
Unclear escalation
Urgent situations need safe handling and fast routing — not guesswork.
Operational overload
Busy moments create call pileups — even during the day.
Reputation risk
Bad experiences happen fast when issues aren’t handled consistently.
Safety + control
NightShift can be configured with structured workflows for sensitive situations, consistent escalation rules, and privacy-minded handling (for example: routing payments through your existing process instead of collecting card numbers). For ADA-sensitive scenarios, you can require escalation to staff so a human makes the final call.
Make overnight call handling effortless
We help hotels run leaner without sacrificing service by providing a dependable virtual front desk that answers fast, stays professional, and follows your property rules.
Instant answers
Every after-hours call gets a professional pickup — in seconds.
Property-trained responses
Rates, policies, amenities, check-in windows, and fees configured to your operation.
Reservation support
Clean booking intake and summaries your staff can trust and follow up on quickly.
Escalation when needed
Only the calls that truly require a human get routed — by rules you control.
Clean summaries
SMS/email recaps with key details, outcome, and next steps.
Keep your phone line
Forward after-hours calls — no new phone system required.
Included in every setup
24/7 answering, policy-driven workflows, escalation rules, and clean summaries — built to feel like a trained front desk.
Built on four principles
NightShift is designed around consistency, accuracy, professionalism, and reliability — because that’s what guests expect and owners need.
Consistency
Guests receive a polished experience no matter what time they call.
Accuracy
Rates, policies, and property rules are handled consistently — every time.
Professionalism
Calm, hospitality-trained tone for real guest conversations.
Reliability
No missed calls and no gaps in coverage — with clean escalation when needed.
A platform that keeps improving
We iterate toward smoother conversations, stronger reporting, optional integrations, and deeper automation — without compromising safety and control.
Now
Reliable call handling: fast answering, structured workflows, and clean escalation with summaries.
Next
Smarter routing: cleaner handoffs, improved intent detection, and more routing options by role/time.
Next
Better reporting: clearer dashboards showing answered calls, booking attempts, and outcomes.
Later
Deeper automation: more workflow options so after-hours follow-ups become effortless.
Later
Expanded multilingual support with a polished, professional tone.
Later
Optional integrations: connect to supported systems when it makes sense for your operation.
Want a quote tailored to your property?
Send your room count, brand (if any), and call volume — and we’ll recommend the best setup.