Not a Call Center.
A Virtual Front Desk trained on your hotel.
NightShift AI answers guest calls, handles operational questions, follows ADA-aware workflows, and escalates emergencies using your property’s rules — not generic scripts.
Built for hotel operations — not just reservations
NightShift is designed to handle the same calls your front desk does: late check-ins, lockouts, noise complaints, policy questions, and safe routing for sensitive issues.
Your virtual front desk — 24/7
NightShift handles the calls your team normally answers at the front desk — with structured workflows, property-specific answers, and clean escalation.
Instant answering
Every call answered in under 3 seconds — no hold music, no voicemail pileups.
Property-specific answers
Trained on your hotel’s rules, policies, and operations — not generic scripts.
ADA + safety handling
ADA-aware flows and safety-minded routing for sensitive or urgent issues.
Reservation intake
Captures dates, nights, guests, room type, and produces accurate summaries for staff.
Policy-driven calls
Deposits, smoking, pets, weekly rates — handled consistently across shifts.
Clean summaries
Clear, readable call summaries for follow-up and overnight accountability.
Call center vs virtual front desk
Many hotel call centers optimize for reservation volume. NightShift is built for real operations: property-specific answers, ADA-aware workflows, and safe escalation.
Call centers = reservations
Often limited to booking and basic FAQs, with weak handling for operational issues.
NightShift = operations
Handles late arrivals, lockouts, noise complaints, policies, and routes sensitive issues correctly.
Control stays with you
You decide scripts, policies, routing rules, and escalation contacts — not corporate scripts.
See the full breakdown
We explain the operational difference with a side-by-side comparison.
Get a quote tailored to your property
We recommend the right setup based on room count, call volume, brand requirements, and workflows. You’ll get a clear plan for training, escalation, and rollout.
Best for independent hotels & motels.
- Property-specific answers
- Policies: pets, deposits, smoking, weekly rates
- Clean escalation to staff
- SMS/email summaries
For branded properties needing tighter scripting and structured flows.
- Brand-aligned scripting
- Advanced reservation intake
- Multi-language support
- Routing rules by role/time
Managing multiple hotels?
Elite standardizes overnight handling across properties while preserving each hotel’s workflows.
Built for safety, privacy, and brand control
Designed for real hotel operations — with policy-driven handling, ADA-aware call flows, and escalation rules you control. Clear guardrails and a professional guest experience.
ADA-aware workflows
Configurable handling to follow ADA-aligned patterns and reduce risky, inconsistent questioning.
Privacy-first by design
Designed to avoid collecting payment card numbers over calls and keep logs focused on what’s necessary.
Safe escalation
Urgent issues routed by rules (time, call type, property, role) so emergencies don’t get stuck.
Brand-controlled experience
Your tone, policies, fees, and workflows drive the conversation — not generic scripts.
Security-minded operations
Structured configuration and access controls aimed at reducing risk and keeping operations reliable.
Clear policies
Straightforward terms and policy pages so owners and managers know what to expect.
Transparency, written down
Review how we handle data, cookies, and service terms. If you have enterprise requirements, ask during your demo.
Important: NightShift does not provide medical or legal advice. In emergencies, callers can be instructed to dial 911, and escalation routes can notify your staff based on your preferred procedures.
Ready to stop missing calls?
Tell us your room count, brand (if any), and call volume. We’ll recommend the right setup and respond fast.