Configured for your property's policies, ADA-aware workflows, and escalation rules. Packages reflect how much NightShift handles — and how structured your operation needs to be.
All deployments start with property training and workflows. Tiers add automation depth, routing structure, and reporting.
Every call answered quickly with a hospitality-trained, consistent experience.
Your fees, deposits, policies, hours, and common questions — not generic scripts.
Workflows designed to reduce inconsistent handling in sensitive scenarios.
Captures dates, nights, guests, room type — produces staff-ready summaries.
Detects urgent scenarios and routes to your designated contacts by rule.
SMS/email recaps with key details and outcome sent to staff automatically.
Pick the tier that fits your operation. We configure routing rules, escalation paths, and notification contacts for your property.
Best fit: Independent hotels & motels
Immediate after-hours relief — every call answered, common questions handled, staff contacted only when necessary.
Best fit: Branded & franchise properties
Tighter scripting, structured intake, and brand-aligned tone for properties with defined standards.
Best fit: Ownership groups & management cos.
Dashboard reporting, portfolio-level monitoring, and continuous optimization for multi-property operators.
Route calls by property with correct policies applied. Standardize escalation while allowing local overrides. Get portfolio-level visibility and reporting across all your hotels.
Included in Elite
Tell us your room count, brand (if any), and estimated call volume. We'll recommend the right package and outline exactly how NightShift will operate for your property.
A quick side-by-side of capabilities across Core, Pro, and Elite.
We don't just sell a login — we configure and test a working virtual front desk for your hotel, then you forward your line.
Room count, call volume, brand rules, and what you want handled overnight.
Policies, escalation, booking support, and notification routing — configured and tested.
Forward your existing phone line. No new phone system, no hardware, no disruption.
Pets, deposits, smoking, late check-ins, weekly rates, and who receives escalations (GM/front desk/on-call). We validate all critical flows before going live.
We'll recommend the right package and send a rollout plan within one business day.